These general terms and conditions of contract (hereinafter, "general terms and conditions") govern the purchase through this website, that can also be accessed at www.andreu.shop, by the customers of ESTABLIMENTS ANDREU S.L. (hereinafter, "the user") of the products offered by the company ESTABLIMENTS ANDREU S.L., together with other services that can be offered. These general terms and conditions are supplemented with the general terms and conditions laid down for the use of the Andreu web site that should be consulted by the customer on the "Legal Notice" of the portal.
The use of this web site and the purchase of any of the products on offer imply that the user has expressly and fully accepted without reservations each and every one of the general terms and conditions of contract as they appear in this document, of the aforementioned general terms and conditions for the use of the Andreu web site("Legal Notice") as well as, if appropriate, the specific terms and conditions applicable to the purchase of products.
These general terms and conditions of contract have been drafted in accordance with Spanish Legal Act 34/2002, enacted on 11th July, on the Services of the Information Society and Electronic Commerce (LSSICE in Spanish), Royal Decree 1906/1999 on Telephone or Electronic Contracts, Act 7/1996 on the Organization of Retail Trade, as well as other applicable legal provisions.
This website is owned by ESTABLIMENTS ANDREU S.L. NIF: B-62682356, C/ Bocaccio, 39 - 08205 Sabadell (Barcelona) - firstname.lastname@example.org, contact tel number +34 93 720 50 99 and fax number +34 93 720 51 00.
It is registered in the Business Registry of Barcelona, Volume 34.109, Book 74, Sheet B-241.783.
Official complaint forms are available to users in any of our stores.
The products of our virtual store are intended for end consumers, according to Royal Decree 1/2007, approving the consolidated provisions of the General Act on Consumer and User Protection, and for own consumption by the customer or the persons on behalf of whom they are legally authorized to act.
By virtue of the aforementioned statement it is totally forbidden to resell the products acquired through our purchasing service.
The user declares that he/she is of legal age and has full legal status to be bound by these general terms and conditions when contracting with ESTABLIMENTS ANDREU S.L.. The user expressly and without exceptions agrees that he/she is responsible for access to the purchasing service and its use.
ESTABLIMENTS ANDREU S.L., under prior notice given to users, reserves the right to update, modify or delete the information contained in the website, as well as the settings, the services or the general terms and conditions, at any time.
3.1 Purchasing service registration
If the user accesses the service for the first time and wishes to purchase an item, they have to fill in the register form and agree to these general terms and conditions of contract. From that moment, and once the optional data is completed, they will become a user of the purchasing service and will have access to the services that might be offered by the Andreu web site, without having to fill in additional application forms. Once registered, a notice will immediately be sent with a username that will allow the user to buy online. The access codes (username and password) are personal and non-transferable, and the user must be cautious when handling with this information. Furthermore, the user is exclusively liable for the loss, theft or non-authorized use of his/her password or identifying code, and for the potential consequences that might result thereform.
In any case, user can access their data and modify them in "My Account" option. This same option can also be used to enable / disable the possibility of receiving information.
3.2 Andreu range of products and pricing
Andreu offers a reduced selection of cold meats, together with other supplementary products, which can be purchased by the customer from their computer without visiting our branches. The products will be sent to the shipping address given to us.
Andreu informs that most of the images on display in the virtual catalogue correspond to "served in a dish" products. They are shown on this portal simply to offer an overview, and they may vary from the products finally delivered.
Andreu guarantees the price as fixed on the purchase day, however it could change by delivery time.
The prices of the purchasing service include Value Added Tax (VAT).
Andreu reserves the right to unilaterally modify product prices in any case and without prior notice, as well as the right to suspend or cancel the item on offer temporarily or permanently.
3.3 Order preparation and delivery
Andreu guarantees the existence of all the products offered in the e-store, although occasionally there may be insufficient stock to satisfy all customers or in the amounts required at the time of ordering.
3.4 Order delivery and refund
The order will be delivered to the address given by the user in any town covered by the service. Goods will be delivered from 9h to 19h from Monday to Friday, with the exception of national, regional or local holidays.
3.4.2. Delivery terms and conditions
On delivery the user are asked to sign a delivery note confirming that the order has been delivered and accepted.
Andreu will not accept any liability for delays in delivering the orders when this delay is not directly attributable to the company, or in cases of force majeure according to the relevant provisions of these general terms and conditions. Andreu accepts no liability for delivery errors occurring when the shipping address provided by the customer in the order form is inaccurate or has been omitted.
If the customer is absent when delivering the goods, the carrier will leave a voucher indicating how to arrange for a new delivery on the same or the next day.
3.4.3 Delivery zones
Andreu guarantees home delivery to mainland Spain, Balearic Islands and all other EU countries (including the United Kingdom).
3.4.4 Shipping costs
The shipping costs of deliveries vary based on several factors, combining country of delivery and weight of freight.
3.4.5. Standard of satisfaction
Andreu guarantees the highest quality in all the products marketed. To that end we monitor all the processes with the utmost care.
Due to the nature of the purchased products, and in accordance with Article 45 Section b) of Act 7/1996, dated 15th January, on the Organization of Retail Trade, the user is not entitled to return the products to Andreu unless an error has occurred in the preparation of the order, or some of the products are in poor condition. Only mistaken or deteriorated products can be returned. In case of return of any product, it will be performed at the time of delivery and in perfect condition (not damaged, dirty or opened by the user), properly protected and in its original packaging. Once Andreu has checked that the product is mistaken, the corresponding amount of the returned items will be refunded. Andreu will use the same means of payment used by the customer in the first payment, within a maximum of 30 days following the return.
Return claims must be submitted by e-mail to Andreu Customer Service (email@example.com) or on phone number + 34 93 7205099.
3.5. Means of payment
Payment shall be made on the web site at the time of acceptance of the order. The following credit or debit cards are accepted:
Or otherwise through the PayPal platform.
Andreu guarantees the safety of its transactions, secured by the most up-to-date technological standards concerning protocols and safety services.
Once the order is completed and these general terms and conditions accepted, the order form will be displayed. It can be printed for a written record. Furthermore, Andreu will e-mail a receipt of contract.
We have a "comments and suggestions" mailbox, to be found in our section "Contact us".
The term "force majeure" shall include, but is not limited to, (i) any event impossible to predict, or that being foreseen or foreseeable, is unavoidable, (ii) power supply or telephone line failures, (iii) problems or failures when receiving, obtaining or accessing the different services by third parties, (iv) fire, (v) floods or earthquakes, (vi) strikes, labour disputes or other social unrest that may prevent product supply and, therefore, the fulfilment of the obligations agreed by Andreu, (vi) scarcity or poor availability of fuel or power supply, (viii) accidents, (ix) wars, (x) trade embargo of any kind, (xi) blockade, (xii) riots, and (xiii) due to any government provision.
These general terms and conditions shall be interpreted and shall be governed by Spanish law.
The acceptance of these general terms and conditions by the customer is a compulsory prerequisite to use the services offered. The user acknowledges, under his or her liability, that he/she has fully read and agreed the general terms and conditions to access and use the various services.
Andreu is at the disposal of all users to improve its contents and services. For any comments or suggestions please contact us through our Customer Service at our e-mail address firstname.lastname@example.org or call our phone number + 34 93 720 50 99.
At ANDREU we guarantee maximum safety in all our customers transactions. This is why we use the safest methods of payment. All communication that includes sensitive data is guaranteed by an SSL certificate. The SSL (secure socket layer) certificate is a safety protocol developed by Netscape Communications to ensure the complete safety of data transmitted over Internet from a server to a user or vice versa..